Contact our Customer care department on 08038303623 or email firstname.lastname@example.org to report the defective, damaged, or wrong item upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise if we confirm that a damaged or wrong item was shipped. Please note all defective item(s) are subject to inspection. If defective, please describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund.